Terms of service.

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Orion Flow AI website, products, and services (“Services”).

By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Eligibility & Business Use

Our Services are intended for business users aged 18 or over.
By using our Services, you confirm that you are acting on behalf of a business or organisation and have authority to agree to these Terms.

3. Services

We provide AI automation, chatbot solutions, and related digital optimisation services.
The specific scope, deliverables, and pricing are agreed per project, proposal, or subscription plan.

We may update, modify, or improve the Services at any time to:

  • Enhance functionality and performance

  • Maintain security and reliability

  • Comply with laws and regulations

If we make significant changes that materially affect your use of the Service, we will aim to notify you in advance where reasonably possible.

4. Performance Expectations

Results may vary depending on your business operations, industry, and data quality.

Accordingly, we do not guarantee:

  • Sales outcomes or revenue levels

  • Specific customer responses or behaviours

  • Fixed performance metrics or KPIs

We do, however, work continuously to optimise your automations based on the data, access, and feedback you provide.

5. Payments & Refunds

  • Fees and pricing are communicated in proposals, contracts, or on our website.

  • Payments must be made in full and on time to ensure continued access to Services.

Refund policy:
Refunds are generally not provided once work has started or a subscription period has begun, except where a service was not delivered as agreed and we, at our discretion, approve a refund.

6. Data Protection & Security

We comply with UK GDPR and applicable data protection laws.

Your data is:

  • Securely stored and protected with appropriate security measures

  • Never sold or rented to third parties

For full details of how we collect, use, and share information, please see our Privacy Policy.

You are responsible for ensuring that you have the necessary rights and consents to share any data with us.

7. Acceptable Use

You agree not to use our Services to:

  • Engage in illegal, harmful, or fraudulent activity

  • Infringe intellectual property or privacy rights

  • Generate or distribute harmful, abusive, or discriminatory content

  • Attempt to gain unauthorised access to our systems or infrastructure

We may suspend or terminate access if we reasonably believe our Services are being misused.

8. Account & Service Termination

We reserve the right to suspend or terminate Services if:

  • Payments fail repeatedly

  • These Terms are breached

  • Illegal, abusive, or fraudulent activity is detected

Upon termination:

  • Services stop immediately

  • Access to systems, integrations, and tools is removed

Where permitted by law, we may retain minimal data for legal, accounting, or fraud-prevention purposes.

9. Intellectual Property

All intellectual property rights in our website, branding, tools, automations, prompts, and documentation remain with Orion Flow AI or our licensors.

Unless explicitly agreed in writing:

  • You receive a licence to use the deliverables we create for your internal business purposes

  • You may not resell, sublicense, or redistribute our materials or frameworks

Any client-owned content (such as your logo, copy, or data) remains your property.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses, including loss of revenue, profits, or business interruption.

  • Our total liability for any claim arising out of or relating to the Services is limited to the total amount you paid for the Services in the 30 days prior to the event giving rise to the claim.

Nothing in these Terms excludes liability where it cannot be lawfully excluded (such as fraud or death/personal injury caused by negligence).

11. Support

Support availability depends on your plan:

  • Starter – Email support

  • Growth – Email support + optimisation support

  • Elite – Priority support + dedicated manager

We aim to respond to support requests within 24 business hours.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions regarding these Terms of Service, please contact:

Orion Flow AI
📩 Email: Orionflowai@Orionflowai.com
📍 United Kingdom