Privacy policy.

Last updated: [07/12/2025]

Orion Flow AI (“we”, “us”, “our”) operates this website and provides AI automation services. We are committed to protecting your privacy and handling your data transparently and securely in accordance with the UK GDPR and applicable data protection laws.

1. Information We Collect

We may collect the following personal and business information when you interact with us:

• Full name
• Email address
• Business name
• Website URL
• Project details
• Chatbot or automation requirements
• Analytics and usage data (e.g., IP address, device type, pages visited)

Data is collected via website forms, communication channels, cookies, and analytics tools.

2. How We Use Your Information

We process your information to:

• Provide and deliver our automation services
• Respond to enquiries and support requests
• Improve our website, tools and user experience
• Manage payments, subscriptions, and account access
• Communicate updates, offers and service changes (with consent)

We do not sell or rent personal data to third parties.

3. Legal Basis for Processing

We rely on the following lawful bases:

• Contract necessity — to fulfil services you request
• Legitimate interests — improving user experience and site performance
• Consent — when you submit forms, sign up, or accept cookies/tracking

4. Who We Share Data With

We may share limited personal information with trusted third-party providers such as:

• Payment processors (e.g., Stripe, PayPal)
• Email marketing + CRM platforms
• Automation tools and AI service providers
• Analytics and performance tools

All third parties are required to comply with GDPR and maintain strong security standards.

5. Data Security

We take reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access.

6. Data Retention

We retain data only for as long as necessary to fulfil the purposes described above or to meet legal, financial or contractual obligations.

7. Your Rights (UK/EU GDPR)

You may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your data
• Withdraw consent at any time
• Restrict or object to processing
• Request data portability

To exercise your rights, email us at:
📩 Orionflowai@Orionflowai.com

8. Cookies & Tracking

We use cookies and similar technologies to:

• Improve website functionality
• Analyse performance and user behaviour

You can change cookie preferences in your browser settings at any time.

9. International Transfers

If data is processed outside the UK/EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website with a revised “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or data protection:

📩 Email: Orionflowai@Orionflowai.com
📍 United Kingdom